Last year at our strategic planning session, which involved a big push to serve, we launched Project 52, a customer service initiative for 2009. The goal was simple: make one customer service improvement each week for a whole year.They didn’t have to be huge or expensive shifts – they just had to improve the client [...]
Contrary to popular belief, you don’t need to be booked solid to have a waiting list. It’s a tool that works wonders at any point in practice.
The challenge is that waiting lists are harder to use than they seem. Here’s how you can make one work for you and your clients with no cost and [...]
The stats show that about two-thirds of us make New Year’s resolutions. My guess is that the majority of the other third can’t help but think at least a little bit about 2009, too. It’s natural. We’re thinking about getting organized and making fresh starts. Out with the old. In with the new. We feel [...]
ExamineYourPractice.com offers comprehensive practice evaluations using “mystery shoppers”. Likely best for checking the performance of your staff, but you could always get a self-review…
Mystery Shopping – Medical Mystery Shopper – ExamineYourPractice.com
There’s also an interview with President Jodi Manfredi on SoundPratice.net:
http://www.soundpractice.net/article.cfm?id=290
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