How To Use a Waiting List in Your Practice – No Matter How Busy You Are

On October 1, 2009, in office management, practice metrics, service quality, staff, by Dan

Contrary to popular belief, you don’t need to be booked solid to have a waiting list. It’s a tool that works wonders at any point in practice.
The challenge is that waiting lists are harder to use than they seem. Here’s how you can make one work for you and your clients with no cost and [...]

What's A Patient Worth?

On October 15, 2007, in practice metrics, by Dan

Annual revenue per patient is a great number to have at your fingertips. It’s one of the numbers we use most commonly when trying to decide on new expenditures, particularly marketing spends.
To calculate a useful dollar-per-patient-per-year figure, you’ll need to know two things:

Your active patients in the past year
Your revenue over the same one [...]

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